Customer Support
Have questions about our loan matching services? Our friendly Canadian support team is ready to assist you every step of the way.
Canadian Customer Assistance
Available NowGet In Touch
Multiple ways to reach our support team. We're committed to helping every Canadian borrower.
Monday – Friday
9:00 AM – 6:00 PM EST
Within 24 Hours
On business days
All Provinces Across Canada
English support available
By appointment only — no walk-ins
Send a Message
Fill out the form below and our team will get back to you as soon as possible.
Send Us a Message
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Thank you for reaching out. Our support team will respond to your inquiry within 24 hours on business days.
Return HomeHere to Help
Whether you have a simple question or need detailed assistance, our team is here for you.
Need information about our loan matching process? We're happy to explain how EMT Cash connects borrowers with licensed lenders across Canada.
Get help understanding how the application process works, what documents may be required, and what to expect after submitting your request.
Having trouble using our website or submitting your application? Contact our support team and we'll resolve any technical issues quickly.
Receive personalized assistance from our friendly support specialists who are dedicated to providing a smooth experience for every Canadian borrower.
Common Questions
Quick answers to the most common questions about contacting EMT Cash.
You can reach us by emailing support@emtcash.ca or by completing the contact form on this page. Our team responds to all inquiries within 24 hours on business days.
Our support team is available Monday through Friday, from 9:00 AM to 6:00 PM Eastern Standard Time (EST). We are closed on weekends and Canadian public holidays.
We aim to respond to all inquiries within 24 hours on business days. Emails and form submissions received on weekends or public holidays will be addressed on the next business day. We appreciate your patience.
No. EMT Cash is a loan referral service and is not a direct lender. We connect consumers with licensed third-party lenders who may offer payday loans and other short-term financial solutions. We do not make credit decisions or issue loans ourselves.
Yes. EMT Cash uses SSL encryption technology to protect all information submitted through our website and contact forms. We do not sell or share your personal data without your consent. Please review our Privacy Policy for full details on how we handle your information.
Our Commitment
Get connected with licensed lenders across Canada. Bad credit options available. Fast e-Transfer funding.
EMT Cash (emtcash.ca) is a loan referral service and is not a lender. We do not make credit decisions or issue loans directly. By submitting an application, you may be connected with one or more licensed third-party lenders. Approval is not guaranteed and depends on lender requirements, your financial circumstances, and provincial regulations. Payday loans carry high interest rates and are intended for short-term financial needs only — not as a long-term financial solution. Please borrow responsibly. All lenders in our network are licensed where required by Canadian provincial law.